Process Improvement
The 2006 Strategy Forum brought together a concentrated cross-functional
team to focus on the steps needed to move the College to the next level of
its quality journey. The team came to the realization that we needed to instill
a quality culture for LTC’s future success. From this, the Process Improvement
Steering Committee was chartered. The purpose is to ensure the College has
systems in place to improve processes, train staff, and initiate and monitor
process improvement efforts. It is not the responsibility of the team to
solve problems or improve processes but to make sure there are organizational
systems in place to solve problems, make decisions, innovate, and train staff
to use the systems. 
The College believes quality should be inherent in everything we do; existing resources and structures should be leveraged to prevent duplication; and success will not only be measured by the improvements in process and the resolution of problems but in the perpetuation of the quality culture. Process improvement efforts can improve services making us more competitive while allowing us to more effectively operate within resource constraints.
